Refund policy

Return & Refund Policy

Last Updated: March 2026

At WP Collectibles, we take pride in carefully packaging and shipping all trading cards and products to ensure they arrive safely. Due to the nature of collectible trading card products, we maintain a strict return and refund policy.

1. All Sales Are Final

All sales of physical products, including but not limited to trading cards, sealed products, and collectibles, are final.

Once an order has been shipped, returns, exchanges, or refunds are not accepted.

This policy is in place because trading cards and collectible products can be easily tampered with, swapped, or altered after delivery.

2. Damaged Product Exception

The only exception to our no-return policy is if a product arrives physically damaged during shipping.

To qualify for a damage claim, the customer must:

  1. Record a clear, continuous video while opening the original sealed package.

  2. The video must show:

    • The sealed shipping package before opening

    • The unboxing process

    • The damaged item clearly visible

Claims without video proof of the opening process will not be accepted.

Damage claims must be submitted within 48 hours of delivery.

If approved, WP Collectibles may offer one of the following at our discretion:

  • Replacement of the damaged item (if available)

  • Store credit

  • Partial or full refund

3. Event Participation Refunds

For purchases related to tournaments, events, or event participation fees, refunds are allowed only under the following condition:

  • Refund requests must be submitted at least 1 hour before the event start time.

If the request is made less than 1 hour before the event, the event fee cannot be refunded.

No refunds will be issued once the event has started.

4. Non-Refundable Situations

Refunds will not be issued for:

  • Buyer’s remorse

  • Incorrect purchases

  • Minor cosmetic imperfections typical of trading cards

  • Orders where delivery is confirmed

  • Opened sealed products

  • Claims submitted without video proof of unboxing

5. Shipping Issues

WP Collectibles is not responsible for:

  • Incorrect shipping addresses provided by the customer

  • Lost or stolen packages marked as Delivered by the carrier

Customers are responsible for ensuring their shipping information is correct before completing checkout.

6. Contact for Claims

If you believe your order qualifies under the Damaged Product Exception, please contact us with the required video proof.

Please include:

  • Order number

  • Description of the issue

  • Video proof of the unboxing

Claims can be submitted through our contact page or customer support email.

7. Policy Agreement

By placing an order through WP Collectibles, the customer acknowledges and agrees to this Return & Refund Policy.